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The Samsung Galaxy S24
Wbkramit's profile

Contributor

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8 Messages

Thursday, April 11th, 2024 6:06 PM

Can't buy AT&T phone from Samsung.com - for YEARS!

Samsung.com often has better offers than AT&T direct. However, for YEARS, since Galaxy S9, I have been completely unable to buy an AT&T branded from directly from Samsung.com and it always says my account is ineligible, or has some other useless error. For example, right now, I can trade in a Note 10 on samsung.com and receive an $800 credit from AT&T. However, on ATT.com, they're offering me $35. Further, Samsung.com has other sweeteners like discounts on ear buds.

I have talked to AT&T and I have talked to Samsung, NOBODY thinks it is "their" fault. NOBODY can tell me WHY the process fails every time. 

At one point on Samsung.com you were allowed to buy an AT&T phone without connecting your account. That is no longer allowed, I assume because of the related promotions. 

Has anyone had this issue and found a fix?

ACE - Expert

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35.6K Messages

1 month ago

Buy the unlocked version of the phone.  Solved.

(edited)

Contributor

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8 Messages

1 month ago

Wrong answer. The unlocked version doesn't have the same offers as the AT&T version bought through Samsung. Further, at least historically, unlocked phones did not communicate as cleanly with AT&T branded phones. I think RCS has this cleared up now, but I don't know.

(edited)

Community Support

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232.2K Messages

1 month ago

Hi @Wbkramit, We understand your situation. Sounds like you've been through a lot, and we want to help change this experience for you

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs.   This means we won’t be able to look into account specific concerns.  To get the help you need for your unique issue, please review our Contact us page : https://www.att.com/support/contact-us/ and choose the best option to reach out to us.  You can call, chat, or reach out via social media, and we can review your specific issue and provide you support.  If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.

Thank you for contacting AT&T Community & Forums,

Susan, AT&T Community Specialist

Contributor

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8 Messages

1 month ago

Oh thanks @ATTHelp! I actually did log on to your chat. Nobody ever responded to my inquiry. I just kept waiting and waiting and nobody ever joined me. Then I called in this morning before posting here. After a few prompts and confirming my account, I listened to hold music for 59 minutes and 13 seconds before I had to move on with my day. I guess I'll just have to take my chances with this community forum huh?

ACE - Expert

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23.9K Messages

1 month ago

Are you on one of the never unlimited plans.  Some plans do not qualify for the deals

Contributor

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8 Messages

1 month ago

I am on a very standard plan that can be selected on ATT website. I have phones on Unlimited Starter and Unlimited Premium. I have tried to upgrade multiple different eligible lines and it doesn't work. I have also tried to open a new line, still fails. EVERY TIME after attempting EVERY TIME a new Galaxy S phone comes out.

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