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Tue, Oct 27, 2020 1:43 AM

Trouble activating service after activating new sim card

I already had an att phone but didn't have an active sim so I bought a new sim put it in phone and activated it online as it showed activation complete and showed the new phone number the phone died so I didn't get the number.  I tried to purchase a service plan and can't bc I don't have the phone number or account number I have been calling all day and I'm transfered from person to person that can't help me bc I can't verify the account without the phn number.   I tried  adding a phone plan by calling 611 from the device but it  keeps  transferring me to a person to complete the autodraft feature what can I do...


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Community Support


140.5K Messages

a month ago

Hello @Aknorwood2,


Thank you for your concern.


We advise for you to visit your nearest retail store for further assistance.


Also, If you haven't already tried this, please contact PREPAID at 800.901.9878 or +1.408.962.1025 (free call from your prepaid phone).


If your ever have any other questions or concerns in the future, feel free to reach back out as we are always here to help!


Jonye, AT&T Community Specialist



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