Plans & Features

Plans & Features

The AT&T PREPAID plans and add-ons that meet your need.

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Pause my plan

Hi, I’m Yixuan. I want to pause my plan for a while and keep my number, but I’m not able to reach out the customer service by phone and receive messages because I’m out of the US right now. How do I do to pause my service? Thank you.

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How to add a card

How to load prepaid card

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ATT Prepaid Wifi Calling not available on Samsung S21 5G

Phone does not show Wifi Calling available in Connection list. I have an AT&T Prepaid Unlimited Monthly plan.  My phone is a Samsung S21 5G that is on the AT&T wifi-calling compatible list.  Phone is connected to Wifi has a strong signal.  Phone Sim card is compatible wit

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Data with AT&T prepaid

I have a question about my data . I thought when the plan renews the next month so does the data . Does it not renew with the plan?

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Can I purchase $300, 12mth plan from Australia?

I am trying to sign up for the $300 12mth plan for my 15yr old daughter who is in USA for the next couple of years. It says it is online only deal but will not accept my payment details or verify my id. How can I do this?

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Why are prepaid plans different from contract?

Why can you not get a plan that doesn't get slowed downon prepaid? Also why is the amount of benefits less but cost more? Was considering AT&T until i noticed this, unless i am reading it wrong.

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mms messaging

I can no longer send/receive mms texts or pictures. I checked to make sure I have the latest update. I've tried rebooting. I have an Alcatel 4052R.

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Keep the same phone number when moving from post paid to prepaid plan?

I tried to conver to prepaid plan online from post paid and website said i cannot keep the same phone number. Why is that the case?

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"Same price for everyone" is what the commercial says

Same price for everyone, so why can't I get the prepaid 1 year plan for $300. When you click additional details, this is exactly what it says.  " 12-Month Offer: Subject to change and may be discontinued at any time. Not available in AT&T stores. Service available for 360 days

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I accidentally changed my plan and my service is cut off now

I was trying to add one more line on my prepaid plan but my plan was changed and I don’t have service anymore. I paid like a few days ago so is there anyway I can bring it back? I contacted customer service but couldn’t get the phone call thru my number so I don’t know what to do now..

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Unlocked

hello, I have been sent a phone and I would like to know if it is eligible for network unlock

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 • Home Phone

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Error Code (SSACT-121)

We are new to AT&T. We are trying to activate our phones (14 Pro Max, Iphone 13, Galaxy S22). We have been on the phone with both carriers (T-mobile and AT&T) for literally hours (8-9 hours total). I received my phone 4 days ago and have not been able yo activate. The  IPhone error

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 • Wireless

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Activated phone

I just activated my new phone and added a $40 prepaid card to it and I still can't receive or send calls or text or anything

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 • Wireless

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An iPhone over an Android smartphone.

There are An iPhone over an Android smartphone literally no reasons to choose.  which are considered run-of-the-mill.  while where I live in the US iPhones are more popular. I am completely perplexed by this.

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 • Wireless

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AT&T won't port my Straight Talk number

My Straight Talk number was originally an AT&T number. Now I want to switch back to AT&T, but they won't let me keep my same number because they cannot "port" it. Why can't/won't they do it and is there a way around this? What is the hang up? (pun intended)

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 • Wireless

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ATT prepaid activation problem

For the last 4 hours I have been trying to activate my new wireless prepaid service. The on line system recognizes SIM/ICCID, IMFI, telephone number, and plan 16GB-12 month, but does not process out going calls and incoming calls go to Verizon voice mail and on line system will not allow me to set

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 • Wireless

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DirecTV cancelling Newsmax

I am a 12 year subscriber to DirecTV & have had AT&T cell service for 15 years. I am EXTREMELY disappointed that DirecTV is cancelling Newsmax—the last (Edited per community guidelines) news channel. If this is not resolved with Newsmax being restored I will be cancelling my subscriptions.

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 • TV

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How can I get to a live agent?

My son has passed away and I am trying to cancel his service. I spent an hour and a half on hold yesterday and another 20 minutes this morning before I had to answer another call. Is there a number for this?

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 • Internet

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Landline no dialtone

We do not have a dialtone at this time. Just started this problem again today.  We had the same problem 2 weeks ago & service man came out & fixed whatever was wrong.

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 • Home Phone

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How to cancel my Internet

I tried to submit online cancel request but I couldn't submit because of this message " We didn't find services available for your request". Can you let me know how to issue by online cancel way?

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 • Internet

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I would like to speak to a live person about my account

See subject. How can I contact in life person about my account? I am a senior on a fixed income and my bill increased nearly $20 per month. I cannot afford this. What can I do to reduce it?

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 • Internet

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