Get Unlimited Talk, Text, & Data for $40/mo. when you sign up for AutoPay. Plus, Mexico & Canada included!

AT&T related help: Get a replacement SIM



Dozinlay's profile

1 Message

Monday, March 18th, 2024 1:50 PM

I lost my SIM card how do I deactivate it??

I lost my SIM card I wanna buy a new one and deactivate my other. Or can I just deactive it because I won?t be using a new one

Accepted Solution

Official Solution

ACE - Sage

 • 

117.2K Messages

1 month ago

You go to an AT&T store with your photo ID and proof of ownership of the account. You asked them to make you a new SIM card for your existing phone number. That will cause the lost card to become deactivated. This is how you reclaim your account and your phone number

If you cannot prove account ownership, you will lose the account and phone number

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.