Teacher
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20 Messages
ATT PREPAID GIVES HORRIBLE CUSTOMER SERVICE!! NO REFUNDS!!
There was a charge from att prepaid for $41.50 and another one for $11.50 they charged me for a plan I do not have I am currently in their $35 plan and I went to inquire about a $50 plan and paid the $50 then I went to the $35 plan to see what the plan details were just in case I wanted to change back in the future and it changed the current plan I had to the $35. That was not supposed to happen. So the money I paid for the $50 plan is completely gone and I had to change it $35 because I didn’t have another $50 to give them to get back into the $50 plan. I’ve spoken to a rep and no one can seem to refund me my money back. ATT PREPAID HAS HORRIBLE CUSTOMER SERVICE AND MISLEADING INFORMATION ON THEIR WEBSITE!
QuarryRye
Master
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3.2K Messages
5 years ago
In conclusion, you changed your plan to the wrong one, then want AT&T to credit back the money for your mistake.
Per the AT&T Prepaid terms: "Applicable plan charge for any AT&T PREPAID plan is not refundable and not exchangeable, and any unused services of your plan are forfeited if you change to another plan during your plan's period."
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formerlyknownas
ACE - Sage
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117.2K Messages
5 years ago
Why did you select “change plan” if you didn’t want to do so?
Ive used At&t prepaid, you have to push more than one button to change plans and there is a warning that your old plan terminates. Did you think this did not apply to you? Why do you think At&t puts up these warnings?
Personal responsibility.
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ashjones416
Teacher
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20 Messages
5 years ago
Since it seems to be you’re business I did not hit change plan that was not the option I pressed plan details. Don’t assume you know what I saw on my screen and what button I pressed. If I said change plan then I wouldn’t be here today with this complaint. If you’re only here to chastise and not help please remove yourself from this post. Thank you
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ashjones416
Teacher
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20 Messages
5 years ago
Since it seems to be you’re business I did not hit change plan that was not the option I pressed plan details. Don’t assume you know what I saw on my screen and what button I pressed. If I said change plan then I wouldn’t be here today with this complaint. If you’re only here to chastise and not help please remove yourself from this post. Thank you
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ashjones416
Teacher
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20 Messages
5 years ago
I thought I explained myself thoroughly but obviously I didn’t. I hit plan details and it opted me into the plan I was inquiring info about! PERIOD
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QuarryRye
Master
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3.2K Messages
5 years ago
Not possible. As @lizdance40 said, it requires more than one click to change your plan.
To change your AT&T PREPAID plan from myAT&T:
You need to be logged in to complete these steps. Your initial password is the last four digits of your wireless number
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ashjones416
Teacher
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20 Messages
5 years ago
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formerlyknownas
ACE - Sage
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117.2K Messages
5 years ago
@QuarryRye
They didn’t read, then tell us what they didn’t see? I only managed prepaid for 8 months but it was pretty clear then, and it warns you your current plan will terminate if you chose a new plan. Is ‘terminate’ too big a word?
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QuarryRye
Master
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3.2K Messages
5 years ago
It does. Whether you choose to accept that is up to you.
I'm not the one who's here chastising and not accepting help.
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ashjones416
Teacher
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20 Messages
5 years ago
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