1 Message
Unlock Device
I changed my service provider to T-mobile last week and was not aware that my SIM card was locked to ATT. I submitted my unlock request a week ago and it is still processing. Since I already cancelled my prepaid account, every time I call customer service to ask for help it tells me to connect a new SIM card. I have no service on my phone and am not able to use it. I do not need a new SIM card I just need my device unlocked.
avochaco
Employee
•
13 Messages
18 days ago
Hey @vbaker05
If your device is an android, check out the AT&T Device Unlock App (if the device was purchased from AT&T after June 8, 2019, this app should be pre-installed) on the Play Store. If you are using an iPhone, requests should be submitted to att.com/deviceunlock.
Also keep in mind there are a couple things required for a device to be eligible for unlocking with AT&T Prepaid:
If this doesn't work, you will need to reach out to support for a manual review.
Disclaimer: Though I am an employee (and customer ;) of AT&T, my responses and posts are on a purely volunteer basis and in no way represent AT&T in an official capacity. For high level support, you will need to reach out to support at att.com/support or 800.331.0500 (Wireless) or 800.288.2020 (UVerse, DTV, Home Internet, Home Phone). Please do not send me personal information (Name, Address, Acct. #, etc.)Thanks for your understanding and patience ;)
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