Never receive any emails or texts even after 3 requests of Unlock phone being submitted and approved!

I got this problem as mentioned on Subject Line and I further found many ATT customers had the similar issues even 6 years ago.

My 1st request to unlock my prepaid phone (which phone was freely given by ATT in 2022 due to system upgrade) was on May 16, 2024. No email/text of unlock code was received. Then after advice given by ATT CHAT, I resubmitted 2nd and 3rd requests on May 18 on different time. However, there still NO emails/texts sent to me for me to click into so as to get a "device unlock code"!

All my requests were duly approved after having checked the status.

I have ATT service since 2005. And there were nothing in my SPAM/JUNK emails.

Thus, what is the deal to unlock ATT prepaid phone?

I have no ATT account due to use prepaid phone.

Can I get actual help from ATT?

Can ATT really care all their customers?

Anyone can HELP?

Thanks a million!

Regards

Nadia