How do I get an actual AT&T rep on the phone?

Hello @Those,

We comprehend the situation, and we would like to get you all the help needed. 

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs.   This means we won’t be able to look into account specific concerns.  To get the help you need for your unique issue, please review our Contact Us page, and choose the best option to reach out to us.  You can call, chat, or reach out via social media and we can review your specific issue and provide you support.  If you feel your issue isn’t account specific, and can be answered generally, please let us know and we’ll be happy to help. 

Hope this helps! Feel free to revert for any further questions. 

Thanks for visiting AT&T Community Forums,
Gary, Community Forums Specialist.

I'm going to assume that that didn't work. If you posted what sort of help you needed, you might get a phone number that's more useful 

@ATTHelp  No this does not help. I tried the contact us page prior to this message and cannot get anyone on the phone to help with my prepaid wireless account. I keep getting a message that chat is not available when I try chat and I can't get past the automated voice to speak to a human rep. I'm being told that my request can't be processed until the former owner removes the phone from their AT&T account. I am the owner. 

I'm being told that my request can't be processed until the former owner removes the phone from their AT&T account. I am the owner. 

Why are you getting that message?

Did you request to unlock the phone and are getting the message the phone is being used on another account?

Did you just switch over from a post paid account?

Have you been using the phone on an AT&T MVNO?

Providing more information is going to help us help you