Can?t unlock iPhone

Hello @marsieg, we are here to help you with your unlock issue.

Let's provide you the answers regarding your device unlock error!

If you were notified that your unlock request could not proceed due to multiple attempts to re-submit a new device unlock, you may have to wait within the 30-day time frame.

Please understand that unlock requests cannot be manually voided/expedited from the system while still pending or in the 30-day period.

After the 30-day time frame has passed, you can be able to re-submit a new device unlock using the portal. 

It's best recommended to double-check All Unlock Eligibility Requirements as included in the highlighted article before continuing with a new unlock request. This will help the DUR run smoothly after device expectations have been met, and provide you an unlock code after approval. 

In the meantime, review the list of requirements necessary for submitting a device unlock request here in the Forums.

General Requirements for All Unlock Requests