New Member
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1 Message
Where do I return a phone I do not need or want.
I need to return a phone because a line was added to my bill that I did not want. I need to know where to send the phone. I need it sent back as soon as possible because my bill is $537 way more than I can afford now with what is going on in the world right now. Please respond as soon as possible.
Trisha Hagar
Constructive
Former Employee
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32.9K Messages
4 years ago
how long ago did you buy it? @lizdance40 care to explain how returns work
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sandblaster
ACE - Expert
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64.7K Messages
4 years ago
Regardless of how it got added, the return period is 14 days. If you’ve already been billed for it, it’s likely too late.
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formerlyknownas
ACE - Sage
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117.2K Messages
4 years ago
This is not at&t, its a customer populated forum
1. Are you actually reading your billing your my ATT account? NO? please do.
2. You have only 14 days from day of shipping to return a device.
3. Return information and label was in the reusable box the phone came in.
Did you read the promotion ? Free $800 phones come with a logical catch, ie you have a new line of service to pay for.
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