Upgraded to a new iPhone, received an open box used iPhone
I recently upgraded my device at an AT&T store, and it was delivered to my door shortly after. However, the cardboard shipping box appeared to have been tampered with, which raised a red flag. Upon opening the package, I noticed the white iPhone box. New iPhones typically have two orange tabs at the top to seal the box, but in this case, those tabs had been cut and resealed on the sides with white seals.
I contacted AT&T customer service, and they provided me with a return shipping label. I sent the phone back and then ordered a "new" iPhone at an AT&T store once again, paying the taxes for the phone a second time. This time, I had it shipped to the store. However, when I opened the packaging, I encountered the same issue: the top seals had been cut, and there were no orange factory-sealed tabs. The second phone had been resealed on the sides, just like the first one.
I am EXTREMELY frustrated because I expected to receive a new iPhone but instead received a used one. This situation feels deceptive, and I believe it constitutes fraud on AT&T's part. I am wondering what steps I need to take to ensure I receive a genuinely new phone. As a result, I am planning to file complaints with the FCC and the BBB against AT&T.