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trade in using return label
Hi,
I am one of those who mistakenly thought the return label that came with my new iPhone 12 was the label for the trade-in shipment.
I sent my iPhone X with the return label in October. I was contacted to ask for the IMEI number of the phone, which I provided in November. I still haven't gotten a response and I keep paying the full price for my new phone (haven't gotten the $800 credit and don't know I ever will).
Responses
ATTHelp
Community Support
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147.7K Messages
2 months ago
Hello @meteakca,
We'd like to direct you to the appropriate department.
Please contact our Trade-in support at 877.244.9829.
They address any Trade-in inquiries you have.
Jonye, AT&T Community Specialist
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