New Member
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4 Messages
Master Key Code - Unlock code
I have been working with AT&T for about 3 months trying to get my phone unlocked. It meets the requirements to get the phone unlocked and I keep getting codes which has now resulted in my phone being locked and needing a MKC. I keep getting tickets created in order to reolve the issue but none of the reps are understanding the problem and keep sending regular unlock codes. I even had areo send me to the spanish line, I wish I got her name and ID. What needs to be done to get my phone unlocked?
formerlyknownas
ACE - Sage
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117.3K Messages
2 years ago
AT&T does not have the mck code.
The manufacturer probably has the code, but they cannot give it to you, as they are contractually prohibited from doing so.
If you want that code you can pay a third-party and they will provide you with a full set of codes.
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ATTHelp
Community Support
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231.7K Messages
2 years ago
Hello FourQ_Ent, we're here to help you with obtaining a Master Key Code.
You will need to reach out to the manufacturer of your device to get the Master Key Code as the Ace has stated. AT&T can provide network unlock code and pin unlock key for SIM cards.
Please reach back out if you have any other questions or concerns.
Thank you for visiting AT&T Community Specialist
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FourQ_Ent
New Member
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4 Messages
2 years ago
I've reached out to the manufacturer multiple times and they are persistent that AT&T has both the Master Code Key as well as the Network unlock code. I don't understand how you both are bouncing the responsibility to each other.
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ATTHelp
Community Support
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231.7K Messages
2 years ago
Thank you for your feed back @FourQ_Ent.
As mentioned above, unfortunately we don't have access to an MCK code for your cell phone, so we're unable to provide you with that information.
We do, however, have Device unlock codes that are used to complete the unlock process for your cell phone, and begin using the device on a different wireless carrier's network.
We also have access to PUK codes that are used to unlock your AT&T SIM card, if it was locked after three wrong PIN entries.
We recommend reaching out to your current device manufacturer for further clarification and assistance.
Alasani, AT&T Community Specialist
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Constructive
Former Employee
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32.9K Messages
2 years ago
Bottom line is AT&T cannot give you what they don’t have.
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formerlyknownas
ACE - Sage
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117.3K Messages
2 years ago
To repeat:
AT&T does not have the mck code.
The manufacturer probably has the code (all the codes) but they cannot give it to you, as they are contractually prohibited from doing so.
Pay an unlock service
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FourQ_Ent
New Member
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4 Messages
2 years ago
I get what y'all are saying but why would the manufacturer be under the impression that AT&T has it? I spoke with the again and they are saying the same thing. Why would I pay off a phone with AT&T then pay a third party to unlock the phone when they have already unlocked a phone on my line? Make it make sense.
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ATTHelp
Community Support
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231.7K Messages
2 years ago
Thank you for the update. @FourQ_Ent
We are happy to assist with the unlock of your device. Learn how to unlock your AT&T phone, Android tablet, or mobile hotspot. iPads and wearables. Submit a request to unlock a device
As long as you meet the following requirments we are able to unlock your device:
Don't have an account with AT&T? You can still unlock an AT&T device as long as it meets all requirements. If you are requesting a Master Key Code, AT&T does not have access to that information to provide.
Alasani, AT&T Community Specialist
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soniariso
New Member
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4 Messages
2 years ago
I am with same exact please help.
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soniariso
New Member
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4 Messages
2 years ago
went to an ATT corp store, nobody kew. A manager asked me to call support from their store, a rep from tech support call, opened a ticket, since 4 days ago, as of today no text or call with solutions. I have been bounce from Samsung and from Att from Dec 2021. Its horrific.
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