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Contributor

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2 Messages

Sat, Apr 20, 2019 11:06 AM

LG G5 Android 8 update

Hi,

 

is it possible to roll out the Android 8 update in other countries than the US too.

 

I'm using my G5 from ATT in Europe.

 

As it is the final update and the phone isn't a lead device anymore, it would be nice to make the update possible outside the US.

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GLIMMERMAN76

ACE - Expert

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20.5K Messages

2 years ago

Nope.  Att only updates active att customer phones.  And you have to be in the USA to do it.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

 • 

2 Messages

2 years ago

Ok. But can’t they make a difference between devices that are sold now and phones they don’t offer anymore to costumers?

I’m not saying, that they should enable updates for every phone outside the US. Just for the ones they don’t sell anymore.
lizdance40

ACE - Sage

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78.6K Messages

2 years ago

That’s not how it works.  The updates for AT&T branded androids are only on At&t servers.  To connect to the server, you must be connected to the At&t cellular network. 

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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