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Itsaduck15's profile

2 Messages

Wednesday, April 10th, 2024 12:08 AM

Daughters new phone deactivated son's number

My daughter got a new phone (iPhone 14) that used my son's phone's (iphone 13) upgrade eligibility. As a result, when her phone was activated, it deactivated my son's. Now it looks like we have two of the same phone with different numbers, only his number isn't active on his phone. How can I fix this and get his phone back to the the 13 on my account and get it so it's active on his phone again. He currently has no cellular and when we try to download a new esim, it fails.

Accepted Solution

Official Solution

ACE - Sage

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117.6K Messages

1 month ago

You can use apples quick transfer to move your son's number back onto his phone. (On the ESIM)

https://support.apple.com/en-us/HT212780

(Scroll down to quick transfer directions)

I assume your daughter has an older iPhone? Whether it has a physical sim or an E-Sim you can then use quick transfer to move her SIM and phone number from her old iPhone onto the new iPhone 14 on eSIM.

If you got a deal on the iPhone 14, upgrading at a reduced price because you have an unlimited data plan,  Activating the phone on the available line was the correct way of doing this, even though it's created some inconvenience afterwards. 

Community Support

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232.1K Messages

1 month ago

Hi @Itsaduck15,

 

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs.   This means we won’t be able to look into account specific concerns.  To get the help you need for your unique issue, please review our Contact Us page, and choose the best option to reach out to us.  You can call, chat, or reach out via social media, and we can review your specific issue and provide you support.  If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help

 

Thank you for contacting AT&T Community Forums,
Gary, AT&T Community Specialist. 

2 Messages

1 month ago

@formerlyknownas thank you! I was able to get her number on her phone using that method so all good there! I was able to realign my son's phone and get his number active again with some help from an amazing AT&T rep via chat. Everyone is all set now. Thanks for the help. 

ACE - Sage

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117.6K Messages

1 month ago

Very welcome

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