AT&T Device Unlock Request

It has been almost two months since I have requested for my device to be unlocked.

Device IMEI number: (Edited to remove personal information)

Request number: (Edited to remove personal information)

What is the status of my request? Since I placed the unlock request, the status has not changed from IN-PROGRESS

We're reviewing your unlock request now. Please allow two business days for processing.
We'll email you soon with a decision on your request.

Please help me.

Responses

ATTHelp

Community Support

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231.5K Messages

4 years ago

Hello @hardik7,

We'd be more than happy to take a closer look into the status of your device unlock request.

We'll need some more details in order for us to better assist you:

When exactly did you submit your most recent unlock request?
Where did you purchase your wireless device from?
Also, does your wireless device meet all of our Unlock Eligibility Requirements listed at the provided link?

Please let us know.

We look forward to hearing back from you.

Sean, AT&T Community Specialist

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H

hardik7

New Member

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4 Messages

@ATTHelp

Q1: When exactly did you submit your most recent unlock request?

A1: January 19, 2020

Q2: Where did you purchase your wireless device from?

A2: Don't know. Many years ago, I had received this phone as a gift.

Q3: Also, does your wireless device meet all of our Unlock Eligibility Requirements listed at the provided link?

A3: Yes. It meets that criteria.

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4 years ago

0

Constructive

Former Employee

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32.9K Messages

if its an older phone it may no longer be able to be unlocked, old 3g and 2g phones cant be unlocked as the imei have been purged

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.

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4 years ago

0

H

hardik7

New Member

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4 Messages

I was hoping to unlock this device officially. If they purged IMEI of older phones then AT&T should bring back those into existence.

And if they really wanted to get rid of IMEI of older phones then they should have created the unlock codes in their database.

What are my best options?

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4 years ago

0

Constructive

Former Employee

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32.9K Messages

if they are no longer supported by the manufacturer then there are no unlock codes available

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.

Like

4 years ago

0

H

hardik7

New Member

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4 Messages

This is not a repair request where I am asking for the replacement of parts. It is just simple software unlock.

Like

4 years ago

0

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