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Tutor

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4 Messages

Fri, Dec 7, 2018 9:49 AM

Unlocking Old Phone that is No Longer in Use

I want to unlock my old iPhone 6s plus that is out of contract but has not been used for about a year.  AT&T says it must be active (currently) for 6 months to be unlocked.  Surely they will allow a user to unlock an old device that is no longer being used.  What can I do to get this accomplished?

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billsite34

Guru

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320 Messages

a year ago

The 6 month requirement is for new "Pre-paid" phones only.

Go here: https://www.att.com/deviceunlock/#/

On the 2nd page when it asks for your phone number, check the box as a "Non-AT&T customer". (Because the phone isn't currently being used on a active account).

Then enter the IMEI of the phone.

It will continue on and ask other questions.

Be sure to respond to the email you receive.

Bill

Tutor

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4 Messages

a year ago

Thank you! Problem solved.

Contributor

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1 Message

a year ago

I have tried this and I never received an email. I went in to check the status and it says pending. I click where it said “didn’t receive email and i entered info again, only for it to say that it has been submitted. What do I do if I don’t receive an email?

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