Tutor
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11 Messages
Sonim XP3 and 3G sunset
Confused. ATT told me that my phone will no longer work after Feb 22. I got sent a Cingular IV. Activated it. Find out there is no hotspot. Then, as I'm doing my research, I come across this official list: https://www.att.com/idpassets/images/support/wireless/Devices-Working-on-ATT-Network.pdf which clearly states that the Sonim XP3 WILL WORK after the shutdown.
Thoughts?
Thanks
Accepted Solution
Official Solution
JefferMC
ACE - Expert
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35.8K Messages
3 years ago
That may be your issue. AT&T publishes two lists of supported devices. One is for branded devices, includes tablets, wearables and hotspots and lists the XP3800. The other is for unlocked devices (BYOD) and doesn't list any hotspots at this time. Whether that is because no unlocked hotspots are allowed, or they don't publish a list, I'm not really sure.
AT&T currently says (at https://www.att.com/wireless/byod/):
Wearables and tablets listed. Hotspots conspicuous by the absence.
(edited)
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JefferMC
ACE - Expert
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35.8K Messages
3 years ago
Is your Sonim XP3 an AT&T-branded device?
What is the exact model number (e.g. XP5800)?
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Giray
Tutor
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11 Messages
3 years ago
Thanks for the quick reply. No, it's not ATT branded. I had it given to me a couple of years ago. It's originally a Sprint, but obviously unlocked. Do you think that's the problem? Exact model, as per the inside tag: XP3800.
Thanks again.
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Giray
Tutor
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11 Messages
3 years ago
I have an additional thought. The problem with the hotspot was with the singular phone, but if the Sonim is on the list, which it is, and they accept it as an unlocked phone, and there is no reason for them to Sunset the Sonim and send me a new phone. Just weird.
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formerlyknownas
ACE - Sage
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118.2K Messages
3 years ago
@Giray
Here is the test you can do. Next time you are on a phone call look at the top notification bar. If you see an H or an h plus you have dropped two 3-g for your voice call. That is the network that shutting down which means the phone will no longer work no later than February of 2022.
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Giray
Tutor
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11 Messages
3 years ago
Thanks, too late for that now because I’ve already transferred over to the new phone. However, I know from having already looked, when I was on a phone call with the Sonim it was on LTE. I think I’ll give AT&T a call tomorrow, and see about going back to the old phone and then just wait until February and see what happens then. Thanks again, so so much, for all your help.
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