Available Now: Buy the new iPhone 14, iPhone 14 Pro and iPhone 14 Pro Max from AT&T!
Troubleshoot your device issues
LorrieP's profile

New Member


1 Message

Tue, Jul 12, 2022 4:03 AM

Phone broken - Change SIM to keep contacts

I have a cheap Alcatel prepaid phone. I dropped it tonight and shattered the screen and now you can’t see anything on it. If I buy a new phone and just change the SIM do I keep my number and contacts? I can’t get the phone to do anything that I can see, so getting any information off it is not an option

Accepted Solution

Official Solution

ACE - Sage


100.2K Messages

3 m مضت

As in the previous response contacts and any other data are on the phone the only thing that is on the SIM card is your phone number and connection to your online account.




29.3K Messages

3 m مضت

Contacts photos or any other data are on the phone not the sim

Need help?
Fix, replace or check device delivery
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.