New Member
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1 Message
Need help to Unlock the phone
I have brought iPhone 7 Plus two years ago and Once when I returned to my country I couldn’t use it for any SIM card in my home town. So can you help me what I need to do.
New Member
•
1 Message
I have brought iPhone 7 Plus two years ago and Once when I returned to my country I couldn’t use it for any SIM card in my home town. So can you help me what I need to do.
Constructive
Former Employee
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32.9K Messages
4 years ago
UNLOCK REQUIREMENTS
• Your device isn’t reported lost or stolen, or involved with fraud.
• You must complete your contract or installment plan (including early termination fees). Or, pay off an installment plan early and then make another unlock request in 24 hours.
• Your device isn’t active on another AT&T account.
• If you upgraded early, wait 14 days to unlock your old device. Business customers wait 30 days.
• Your service must be active for at least 60 days with no past due or unpaid balance.
• AT&T PREPAID℠ (formerly GoPhone®) devices must have at least 6 months of active service.
• If you’re military, we’ll ask you to email your TCS or PCS (Temporary / permanent change of station) documents for eligibility. You won’t have to complete installment plans or contracts.
• If you have a business-owned device, your company must authorize you to unlock it.
• Go here if your phone meets all the requirements https://www.att.com/deviceunlock/#/
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