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How to cancel AT&T Protect Advantage
My son used an upgrade to purchase a new iPhone from an AT&T store. At the time he was given a complimentary 2 week trial of the AT&T Protect Advantage Plan, and was told he could cancel it if he didn't want it. Today he got an email thanking him for signing up for the plan, and was told it would be a monthly charge of $17.99 plus tax. As I am the account holder I logged in to my account to cancel this plan but it is not an option. The choices I am provided with are shown in the attached screenshot.
I just want to be able to cancel the $17.99 monthly charge, but how do I do that?
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Official Solution
formerlyknownas
ACE - Sage
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117.5K Messages
1 year ago
Cancel insurance:
You may find the mobile app works better than a desktop or vice versa
Sign in to your wireless account, select My Wireless and click on the specific device. Then select Manage Device & Features and you will see the current features you have. Select Device Protection and it should give you the option to take any action on the feature. If both charges are billed separately they may have a separate process for removing each charge. You will need to repeat this for each device that has insurance that you want removed
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jbologna1
1 Message
1 month ago
There is no take "any action on the feature" option available to select.
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