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josettegrover's profile

3 Messages

Wednesday, April 10th, 2024 11:27 PM

Hotspot 3 not connecting to the internet

I've been trying all day to connect but keep getting connected, no internet messages.

Community Support

 • 

232.1K Messages

1 month ago

Hey there @josettegrover,

 

Thank you for reaching out to us. We are here to help you in any way possible.

 

There are a few reasons why you may be having trouble with your connection:

  • Device or Electronics near your hotspot. ~ Electronics near your hotspot can impact not only the Wi-Fi signal, but the incoming LTE signal because of electromagnetic interference. Move the hotspot away from electronics, place it on a hard surface (off the ground/floor, and elevated). Speaker systems are a big no no, so keep that away for sure.  

  • Walls & Building design. ~ Have you noticed areas in your home where Wi-Fi drops or where calling is an issue? Thick or concrete walls, metal frames, and even rooftops can affect the signal and in turn, your hotspot connection. Place the hotspot near a window to improve LTE signal reception. Also, not all home designs will affect the LTE signal. Feel free to test different spots and/ or place the hotspot in a central location. This can help improve Wi-Fi coverage.

  • The number of people surfing or streaming. ~ Reduce the # of devices connected to the hotspot. If a device is being used to stream, game, or download, overall speeds will drop. If a device is not in use, turn it off. 

  • LTE Coverage. ~ Please visit: https://www.att.com/maps/wireless-coverage.html to check the coverage in your area. Reboot the hotspot, wait 30 seconds, and test different wireless channels. Use the 2.4ghz signal setting if possible. If you do not see improvement, a Wi-Fi repeater may be needed like the AirTies.

You can check out our article: https://forums.att.com/conversations/wearables/improve-hot-spot-wifi-a-solution-from-att-community/5defd1e1bad5f2f606f53cbf#M1884 titled Improve Hotspot Signal to learn more about adjusting the settings on your device. 

 

Thank you for visiting the AT&T Community Forums.

 

Robin, AT&T Community Specialist.

 

3 Messages

1 month ago

Did all that, and it's day two of connected, no internet

Community Support

 • 

232.1K Messages

1 month ago

Hey there @josettegrover,

 

Thank you for reaching out to us. We are here to help you in any way possible. However, we will need more information in order to get you the assistance you need.

 

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact us : https://www.att.com/support/contact-us/, and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.

 

Thank you for visiting the AT&T Community Forums.

 

Robin, AT&T Community Specialist.

 

3 Messages

1 month ago

Dear At&T 

Your service (Edited per community guidelines)!

I finally got through to customer service only to find out my service is suspended because you claim my device wasn't scanned when I brought it so it's not showing up as purchased.

Would have been nice to know when I activated it three days ago and was using it. Before I lost 55 dollars for a plan I can't use now.

Oh, just go back to the store and have them scan it. Oh that's right, you brought it online. Contact walmart dot com.

Guess what? Walmart sent me right back to AT&T

So I'm out the cost of the hotspot and the cost of the plan.

(edited)

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