What is happening with 3G?
SherAnn's profile

Tutor

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5 Messages

Thu, Sep 12, 2019 11:28 AM

Formerly T-Mobile LG Stylo 4 not working at my Home

I purchased an unlocked LG Stylo 4 (LM-Q710TS) from an individual. I took it to an AT&T store where they verified that it was unlocked, set me up with AT&T service, verified that I have AT&T service where I live and made sure it was working for voice, text & data. When I got home, 70 miles away, I had no service for anything.

A week later I took it to another store where they told me that they think it has something to do with it originally being a T-mobile phone -- I do NOT have T-Mobile service where I live.

Another week later, I took it to a T-Mobile store and they could not understand why it wouldn't work at my home since it worked "in the city".

So far, I've paid for a phone that I haven't been able to use and already 1/2 month of AT&T service -- which I cannot use at my home or other more local towns to where I live (99+% of the time).

Any help would be appreciated.

ACE - Sage

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90.3K Messages

2 y ago

 I’m not sure what you expect for a reply? If you are using AT&T service that has nothing to do with T-Mobile anymore.     The phone has the same bands for AT&T and T-Mobile service, you would just be now using AT&T towers instead of T-Mobile towers.    Do you have other phones that work with AT&T service in your area? 

 

Tutor

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5 Messages

2 y ago

I have friends that have AT&T working just fine here at my home area.
That's why it is so puzzling that this phone does NOT. But again, as I
mentioned, the only thing I can see different, is that the phone is
"branded" for T-mobile and there is no T-mobile service in this area -- but
works in areas that DO have T-mobile service, even though it is currently
set up to use AT&T service. I am quite sure there is something in the
settings, software or firmware that is preventing it from working here.
I was reading something last night about setting up an APN with
wap.cingular information. I tried that but it didn't help (though, perhaps,
the setup info was not correct???).
So, again, I'm looking for whatever suggestions anyone might have ;-D

Tutor

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5 Messages

2 y ago

Thanks, lizdance40, but that link did not go anywhere for me. Nor could I
find it by searching the AT&T database or using the wayback machine. I'd
LOVE to try it if I can find it ;-D

ACE - Sage

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90.3K Messages

2 y ago

 For some reason there are a whole bunch of broken links. That one worked the other day when I tried it after I posted now it does not.   I get a 404 error.   See photo

 

FD39330E-9915-4066-B166-C6DE71F72300.jpeg

Tutor

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5 Messages

2 y ago

Thanks for the SS -- it didn't work (even after shutting down phone and
restarting), but it was definitely worth a try!

ACE - Sage

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90.3K Messages

2 y ago

 Unfortunately the only conclusion I can draw is that the AT&T coverage near your home is not as good as the map indicated .  

Tutor

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5 Messages

2 y ago

I just really can't accept that since I have friends here that have no
problems. All the maps show full solid coverage here, too. There still have
to be some other answer.

ACE - Sage

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90.3K Messages

2 y ago

https://www.gsmarena.com/lg_q_stylo_4-9251.php

 Don’t know what to tell you it has the same bands for AT&T as for T-Mobile. The phone was also sold by cricket which is wholly owned by AT&T. 

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