Contributor
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1 Message
Contact for Customer Service Manager
I would like to know of a mailing address of an email address to send a letter to a customer service manager to know that someone will read and respond to my letter of disappointment for the bundling of wireless and Direct.
ATTMobilityCare
Community Support
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15.2K Messages
8 years ago
Hi @kerisc!
I can definitely help you out with that! I apologize for any disappointment that has been caused resulting from your bundled services! I would like the opportunity to get this resolved for you as soon as possible!
I can go ahead and get that information sent out to you in a private message. Be on the lookout for that!
If it is anything that I can assist you with, you can reach back out to me here! Take care and have a great weekend!
Kevin, AT&T Community Specialist
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et2wilsey
Contributor
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1 Message
8 years ago
I would also like to get the information. Thank you for your quick response assuming it will happen.
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ATTHelp
Community Support
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231.7K Messages
8 years ago
For written correspondence, you can send it to:
AT&T
PO Box 10330
Fort Wayne, IN 46851-0330
They assist with escalations and any form of complaint.
Hope this helps! Take care!
Tim, AT&T Community Specialist
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Remraf
Contributor
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1 Message
5 years ago
Hi my name is jimmy ***** and I’m an AT&T customer. I’m very sorry to reach out to you like this but I don’t know any other way to get help or maybe so this don’t happen to someone else. First off I love AT&T and am satisfied with my service. That’s why I came back to AT&T. So on Friday May 17 I went to the Corbin ky store o see about service for my fiancé and I. We both had straight talk service through Verizon network and Todd at the Corbin store ran my credit and said I can get buy one get one free I phone xr with unlimited service plan. My fiancé wasn’t with me as she lives in Tennessee so I got my phone and he said I have 14 days to get hers without having to pay anything else. So later that day I was with her in Tennessee so we went in the Tazewell tn store to get her phone and he said that it is 245 dollars more and I wasn’t expecting to pay that since I was told I don’t have to. So we left and she didn’t get her phone like we wanted but I still had mine. So went about a week and her phone she had with straight talk stops working. We contact straight talk and they said AT&T ported the number over to them. So I call customer service numerous times and they say they can’t help to go to the store. I call a few times and was hung up on also. I go to the store in Tazewell tn on May 25 and the young lady there tried everything she could for three hours to help. She called everyone at customer service she could and was told it is on the store that made the mistake and the best they could do would be to tell us to call straight talk. So we do again and try to get her number and service back and straight talk says they can’t get her number back and she can add new service but we would have to pay for it again. We don’t have extra money to do that so we didn’t know what to do. They young lady in Tazewell adds a line to my service with her number and we’re going to use her phone she already had. Problem solved it seemed. Well it wasn’t that easy. She has an I phone seven and since they ported her number to AT&T without us authorizing or even knowing they were doing straight talk has a service lock on her phone and will not unlock it so we can use it with AT&T. I did get her an Alcatel phone added to my service with AT&T but I never authorized her number to be ported and she was supposed to have the I phone xr like mine. This has cost about 500 dollars where she lost her service and her I phone 7 that she can’t use now. I work very hard for the little I have and pay my bills but can’t afford to do this. I love my service and no one else compares to AT&T but when it came to this no one would help and just said they can’t. I don’t know if you can help but at least you will be aware. Thank you very much for your time. Again I’m very sorry to reach out this way.
Jimmy [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
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dbmxerinca
New Member
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1 Message
4 years ago
Can you please provide a name of the AT&T upper management who is in charge of Customer Service. Like everything regarding AT&T, phone calls, chats, emails, just send you down a rabbit hole of stupidity, delays and never fixing issues. This is a problem that starts at the top and needs to be addressed there.
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Benigna
New Member
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1 Message
4 years ago
how do I contact customer service manager?
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bpavend
New Member
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1 Message
3 years ago
I am looking for the name and email address for the Customer Service Manager. I have been trying to get a billing issue corrected for over a year using the normal channels to no avail. It is time to move this matter to someone who can actually accomplish what they say they will do. Please help!!!!
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hawol
New Member
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1 Message
3 years ago
after getting an apple watch from an at&t store, i wasn't able to connect the cellular , when i reached out to the store that sold me the item for an exchange i was told i have to pay for a restock fee. it does not make sense to pay a restock fee for an issue that is caused by at&t. When i presented this reasoning for the sales manager in the store, she told me that she cant do it. not only that, she said that" i have your personal information" when i confronted her with what the policy says about exchanges and returns. This is a concern for me and the protection of my personally identifiable information(PII). I would like to get contacted with a regional manager in DFW area, so i can make sure this is looked into.
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sheilaahlgrim
New Member
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2 Messages
2 years ago
An AT&T Rep and Technician came to my house to make an offer to switch from my existing internet provider to AT&T fiber optics that was recently installed in all our neighborhood. They made a good offer to me and my husband. I told the Rep that I had my own modem that I purchased for this ($250+ modem that was recommended by IT Dept). The AT&T Rep told me that I did not need that modem because I could use their equipment at no extra charge to what was quoted me for the monthly rate of 1GB speed. He also told me that the rate he quoted me would never go up! We also discussed doing the install toward the end of the month because my current provider does not prorate their charges if I were to cancel the service. Then he said it would be 4-6 weeks before AT&T would start billing me so I could install At&T now. We took the offer and AT&T was installed the following week (after they failed to show up on the first install date I was given. They did not show me on their books at all so we scheduled a second install date 2 days later). Then I get a bill 2 weeks later (not 4-6 weeks later) and there was a $10 month charge for the modem. The sales Rep said he would check into fixing it but he never called back and will not return my calls or messages that I leave on his cell phone. The office also has been no help in resolving this matter. All they want to do is lower my speed in half for the quoted price and include the modem or offer me promotions for adding a family member to my cell plan. I don't have kids to do that so I don't need the promotions and I want what I was promised and quoted. I am getting no where with everyone I have talked to! This is poor customer service! We have Direct TV with AT&T, my cell phone is with AT&T and my husband's business cell phone is with AT&T and this is how we are treated.
Sheila Ahlgrim
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sheilaahlgrim
New Member
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2 Messages
2 years ago
I need the email or mailing address to send a letter to a Customer Service Manager who really cares about how I have been treated when I switched my internet provider to AT&T. Promises were made on the in person offer and they will not and say they can't give me what was promised on the offer by the Sales Rep. The Sales Rep and Technician that came to my house and made the offer is not returning my phone calls or messages on his cell to call me. (He knows he made an error and does not want to face the music. He is not denying he made the offer either). The local office is no help either. We have Direct TV / AT&T, my cell phone with AT&T and my husband's business cell with AT&T and this is how we are getting treated.
Sheila Ahlgrim
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