Cell Phone Voicemail Password

Hello, Jacob -

To answer your questions:

- I obtained my new cell phone (with a new number) in April 2019.

- Shortly after receiving the phone I activated it and set up my voicemail.

- It was not until late August 2019 that I received a call which I could not answer and a voicemail was left. When I tried to retrieve the VM, is when I found that the password I had thought I entered at voicemail creation was not being accepted.

By the way, I forgot to state that my cell phone is a Prepaid one. Therefore, the link you provided above to Change Voicemail Password: https://www.att.com/esupport/article.html?source=ESSZ0SSPR00T1EsEM&wtExtndSource=20190901170135_Other+Phones+%2526+Devices_Mobility_LITHIUM_2607551944#!/wireless/KM1009176?gsi=0xyiqn , does not provide the proper instructions. I stumbled upon the instructions for a Prepaid cell phone:

https://www.att.com/esupport/article.html#!/wireless/KM1008971?gsi=0xvuhh

I followed the instructions for resetting a Prepaid voicemail password and had success. Note: The instructions were missing some steps. The instuctions are as follows, with information I added marked with an *:

Learn how to reset your voicemail password

To reset your voicemail password for your AT&T PREPAIDSM phone (formerly GoPhone®) or prepaid Wireless Home Phone:

1. Call 800.901.9878 (611 from your AT&T PREPAID phone or connected home phone).
2. Confirm or enter your 10-digit wireless number if prompted. 
3. Say More options when prompted.
4. Say Technical Support when prompted. *
5. Say Change my voicemail password.
6. A Customer Service Representative will reset your voicemail password.
7. You will need to provide your 4-digit PIN.*

You will need to set up and create a new voicemail box. *

After resetting your password, you won’t receive new voicemail messages until you create a new password.

Thank you -

Jeannie_D