Busy signal when we call out

What make and model phone are you using? Is it possible your phone is affected by the 3-g shutdown?

It's brand new. We're thinking that at&t needs to activate the phone. I tried calling on my cell and just get arun around  I just get transferred back and forth. A company like att should have golden customer service. Today it's been a nightmare.

Let's discover why you're receiving a busy signal when making out going calls, sun622!

Reset your network settings to refresh your connection. Resetting the network restores the default settings on the device. Be aware, Bluetooth pairing and Wi-Fi settings are deleted and will need to be re-added. You will not lose data like pictures, videos, or text.

• • iPhone: Settings>General>Reset>Reset network settings
  • Android: Settings>General Management>Reset>Reset network settings

Next, visit our AT&T Wireless Support website and select Get Suggestions. You'll be directed to the Fix an Issue section. From there you will select your device then navigate back to that section and click Connection>Phone Calls. Lastly, follow the prompts and you'll come across very helpful personalized solutions.

Also, learn about other ways your wireless service can be affected by reading our Forums article titled Dropped Calls & Low Signal - Solutions From The AT&T Community.

We'd like to gather a few more details to help with providing further assistance:

• As our ACE mentioned, what's the make and model of your device?  This information will help us offer more personalized suggestions. 
• Do you hear the busy signal with all calls or specific numbers? Do you receive the same error message every time? We want to know if all number all affected.    
• Does this error occur in all locations? These details will help us determine if the area you're in is causing interference. 

Come back and share more with us! We look forward to your reply!

Jonye, AT&T Community Specialist