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Troubleshoot your device issues
heyred29's profile

Contributor

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3 Messages

Tuesday, January 6th, 2015 3:28 AM

Authentication Failure on tablet

I have 3 identical tablets for my kids (cheap tablets). One of them connects just fine to Wi-Fi. The other two recognize my Wi-Fi but when I put the password in, it tells me Authentication Problem. I turned off the wi-fi on the one that was working and on all our phones and tried again but it still would not work. Any ideas? Thank you. (the kids are driving me nuts!)

Accepted Solution

Official Solution

ACE - Sage

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117.5K Messages

9 years ago

Delete the network from the tablet, reboot it, then retry from scratch. Make sure there isn't a caps lock when entering password.

If the tablet has "airplane mode" you can try turning it off then on also.

Last resort is resetting to factory and reloading content.

The good news is the wifi antenna is working, it just has "tablet dementia"

Contributor

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3 Messages

9 years ago

YES!!!! Thank you! I reset to factory and started from scratch and it worked. Thank you so much!

Contributor

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3 Messages

9 years ago

ACE - Sage

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117.5K Messages

9 years ago

great!
Ya gotta love it when a plan comes together!


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