Website not working

Hello @javaunmillerfll,

Thanks for reaching out to us here on the Community Forums. I am sorry to hear you have been experiencing issues with the app and website. It would be a pleasure to assist you.

We do always attempt to update our websites and app to help provide a smoother and more streamlined process for our users. I would like to apologize this is not the case for you. I definitely want to ensure everything is working on our end and see if we might be able to track down the root of this issue.

In order to do so, I’ll be sending a private message to your Forum’s Inbox. Please be on the lookout for this, as it will be arriving shortly. It will be visible in the top right hand corner of your screen.

I’m looking forward to working with you on this! I wish you a fantastic rest of your night!

Austin, AT&T Community Specialist

@ATTMobilityCare Could you please PM me, as well?  

I also have had zero luck with the new site, across several devices and browsers, all with cleared caches, etc.

I have zero data displayed, beyond the "Landing Page", all the details pages are blank.

@ATTMobilityCare PM me also. I'm having the exact same problems pgrey is having. 

I have tried chat and also reported this on the website with no answers!

Bill

Greetings @billsite34,

I am sorry to hear you have been experiencing issues with your account as well. I would love the opportunity to assist.

In order to help get this sorted out, can you please send me a private message. In it, please include your full name, account & phone number. Once I have this, it will help me to begin investigating what may be going on.

Thanks for reaching out to us, and I hope you have a great Monday!

Austin, AT&T Community Specialist

I am also having this problem.  I chatted with Support Monday night and they said the issue would be fixed yesterday and it is Wednesday with the same issue.  The Overview page on the website only has the Top Navigation and the footer that happen on all the pages.  On the App, when I login, the landing page is blank except for a Search bar.  I just figured my account wasn't setup properly since my account is only a week or so old.

Greetings @marcia3x!

We always want to ensure our customers are able to gain access at any time into their online account. I would love to follow up with you in order to assist you with this problem.

Since the issue started, have you attempted to clear cache and cookies from your browser? I also suggest using an alternate browser from the one you are currently utilizing. For example, if you are using Internet Explorer, try Mozilla FireFox or Chrome.

Have you also tried to remove or stop the app from your phone, and then re-add? To learn how to do this, please click here. Select your make and model phone, click on View all Tutorials > Apps to get started.

If you are still having issues, please send us a private message to @ATTMobilityCare. We would love to work with you further on this problem!

Have an excellent rest of your week and I hope to speak soon!

Shenoah, AT&T Community Specialist

I AM ON AN IPAD AND AM HAVING THE SAME ISSUES SINCE YESTERDAY AFTERNOON. THEIR CHAT IS ALSO NOT FUNCTIONAL AS I WAS DISCONNECTED THREE TIME IN A ROW LAST NIGHT. THIS IS A DISASTER FOR THE CONSUMER.

Please help me also my at&t isn't working either 

Absolutely agree!!! Since the so-called update, at&t has the WORST website on the internet!!! Sloooow, no link to pay/view directv acct.