AT&T Community Forums

Cant access any online portal to pay my bill

Cant access any online portal to pay my bill. Used to be able to pay with 1 click on my phone. Now I have to call a (ATT edited my F Bomb)****en number and follow prompts for 10 minutes to pay. Tried everything they’ve recommended including clearing caches and old data. Tried using my iPad, my laptop, & even my [EDITED per COmmunity Guidelines] desktop. NOTHING but crickets is what I get. Even went to ATT store and they had problems logging into my account with my password and phone number. They couldn’t help me said I was the only one this has ever happened to lol. (Edited per community guidelines).

Responses

ATTHelp

Community Support

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231.9K Messages

4 years ago

Greetings @RevT,

We're sorry to hear that you're having trouble with logging onto your My AT&T account. We'd like to ask you some questions to better assist you.

Have you tried accessing your account on the app?
Did you receive some type of error message?
Have you tried resetting password?

Jacob, AT&T Community Specialist

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RevT

New Member

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12 Messages

@ATTHelp I’ve tried everything and so has the local store. I’ve called 611 and complained numerous times. They start a service ticket that disappears into cellular space.

Like

4 years ago

0

R

RevT

New Member

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12 Messages

these are the type of error messages I’ve been getting for 18 months

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4 years ago

0

R

RevT

New Member

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12 Messages

Another

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4 years ago

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R

RevT

New Member

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12 Messages

And another

[EDITED per Community Guidelines - removed personal information]

(edited)

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4 years ago

0

Constructive

Former Employee

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32.9K Messages

did you have a card expire and autopay tried to deduct a payment or was a payment declined by your back? this is usually the message received when that happens. i got the same message when my card expired and forgot to update so i was unable to do online payments for i wanna say 3 or 6 months and had to call in payments during that time

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.

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4 years ago

0

formerlyknownas

ACE - Sage

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117.5K Messages

4 years ago

Are you prepaid?
Prepaid does not use My ATT. Prepaid must login using their phone number and passcode or pin, on the pay go online website.
My ATT will not recognize your number.

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RevT

New Member

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12 Messages

not prepaid!!!! I have 4 iPhones family plan been a loyal customer for 20 years. I am not the only person dealing with this. I’ve done enough research to know that it’s something on your end.

Like

4 years ago

0

ATTHelp

Community Support

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231.9K Messages

Hello, @RevT,

Thank you for the further information. Is this a prepaid or postpaid account. When you call 611 are you able to make a payment by saying Make a payment? Please let us know.

James, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Like

4 years ago

0

R

RevT

New Member

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12 Messages

Yes I can call the phone number but (Edited per community guidelines) wants to call and talk to a computer for 10 minutes to pay a (Edited per community guidelines) bill! This is 2020 get your (Edited per community guidelines) together. I was able to pay my bill for years by opening the app and clicking pay. VIOLA!!! done in 10 seconds NOT 10 minutes.

I just tried Firefox but no different. Got this wonderful message

(edited)

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4 years ago

0

formerlyknownas

ACE - Sage

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117.5K Messages

4 years ago

@RevT
Is your account recently"Unified"?

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RevT

New Member

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12 Messages

account been the same for last 4 years since adding 4th phone

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4 years ago

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RevT

New Member

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12 Messages

I even tried using a VPN from other locations. Still nothing

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4 years ago

0

formerlyknownas

ACE - Sage

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117.5K Messages

If AT&T can't fix it asap, file an FCC complaint. Customers should not have to call to pay their bill.

🐾 I don’t work for AT&T or any carrier. Former AT&T, Current Verizon customer. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Like

4 years ago

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RevT

New Member

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12 Messages

Using Firefox browser Brings up error message about ‘excusing our dust’ and system is down in order to enhance our experience lol

What a joke

Like

4 years ago

0

ATTHelp

Community Support

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231.9K Messages

Hey there @RevT,

We understand the frustration you're having with trying to login in and pay your bill on your account. Have you tried to get in contact with the person who created this ticket for you?

Jacob, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Like

4 years ago

0

K

Kristoph13

New Member

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2 Messages

4 years ago

Did you ever get this resolved? It’s been the same with me for 6 months now.

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K

Kristoph13

New Member

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2 Messages

4 years ago

I guess I’ll have to cancel my at&t account and go with Verizon.

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RevT

Cant access any online portal to pay my bill

ATTHelp

RevT

RevT

RevT

RevT

Constructive

formerlyknownas

RevT

ATTHelp

RevT

formerlyknownas

RevT

RevT

formerlyknownas

RevT

ATTHelp

Kristoph13

Kristoph13

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