New Member
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2 Messages
Accepted Email Domains for device activation
Hello,
I am a librarian and we have patrons who like to activate prepaid phones using the public computers at the library. Some are wary about using the major email providers, but I have also seen issues with some lesser known email domains being marked as fraudulent and freezing the accounts. Would it be possible to see a list of accepted email domains to share with patrons?
formerlyknownas
ACE - Sage
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117.2K Messages
4 years ago
This is the community Forum, which is customer populated, and not AT&T customer service. You are also asking on the cell phone forum.
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sandblaster
ACE - Expert
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64.7K Messages
4 years ago
Not sure what you are asking for. Email is not required to activate a prepaid phone.
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sjbarlow
New Member
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2 Messages
4 years ago
Well, they still need to set up an account with AT&T and I've had a few who get their accounts frozen because AT&T thinks the account is fraudulent. I couldn't find anything through FAQs so I figured I would see if anyone knew of specific domains that ATT does not like. Worth a shot anyway.
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sandblaster
ACE - Expert
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64.7K Messages
4 years ago
No email address is required for a prepaid account, so again, no idea what you are talking about.
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formerlyknownas
ACE - Sage
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117.2K Messages
4 years ago
Okay I think I know what's going on here. Your patrons are trying to set up a prepaid account on My ATT which does look for an email. But that would trigger an error because my ATT is only used for postpaid not prepaid. Prepaid uses the pay go online website.
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