2 Messages
Why did my phone go to SOS mode?
Converted to AT&T on Friday - phone worked Friday night, Saturday phone worked but in roaming mode, Sunday went to SOS mode and I cannot do a thing. What is the cause? AT&T coverage map related 4G coverage for my area. Did I make a mistake converting to AT&T?
Accepted Solution
Official Solution
ATTHelp
Community Support
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232.1K Messages
18 days ago
Hello @rusticbob,
We hear you, and let's get the help you require.
We recommend you to run few basic troubleshooting steps outlined below:
a) Turn your phone off and back on.
b) Please ensure your software’s up-to-date: Go to att.com/softwareupdates.
c) Reset the network.
In addition, please refer to device support for device specific information.
Let us know if the above information helps!
Thanks for visiting AT&T Community Forums.
Kelly, AT&T Community Forums Specialist.
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dwill05
ACE - Master
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10.6K Messages
18 days ago
What do you mean “went to roaming mode”? What is that? Roaming usually means you are connected to another carrier than AT&T. SOS means that your phone isn’t connected to a cell network. Lots more info needed to troubleshoot. Did you bring your own phone, or buy from AT&T? New number or port? What phone? Locked or unlocked? Prepaid or postpaid service?
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rusticbob
2 Messages
18 days ago
brought own phone to AT&T and converted from local regional carrier using same phone number on Friday. Went to my home. Cell phone worked and "roaming" was not displayed on the phone on Friday. On Saturday, at home, "roaming" was displayed on the phone (I am in the same place). On Sunday SOS displayed on the phone, again in the same place. Phone is I phone 12.
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