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1234_1234MG's profile

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1 Message

Thursday, February 16th, 2023 10:44 PM

Trouble with service IPhone 14 pro max

My iPhone 14 pro max has terrible reception since I switched to AT&T.  I had Apple verify it isn’t a problem with the phone, what should I do?

For reference, this is one of 4 lines in my family.  I’m the only one experiencing issues. 

ACE - Expert

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64.7K Messages

1 year ago

Not sure there is anything you can do. If you are the only one on your plan with the issue (and presuming you are all in the same coverage area) and you are sure it’s not the phone, about the only thing you can do is switch to a different carrier. However, Apple telling you it’s not the phone doesn’t mean they are right. Perhaps try swapping SIM cards with a member of the family to see if the problem moves with your SIM card but if only the 14 has reception issues, that kind of points to the phone.

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