New Member
•
7 Messages
Our coverage in Frisco is horrid (Zip: 75033) - Coverage map doesn't mean anything - Moved Two phones to T-Mobile and Better
We have lived in Frisco for three years now and against our better judgement we have stuck with AT&T, but no longer, as we have moved two phones to T-Mobile and plan on moving the rest soon. This is a very prominent area and AT&T has a horrible reputation! It is not the City Council or any of these other ridiculous excuses! They know it is bad, they just refuse to provide the service they are paying for.
Everyone up here on AT&T suffers from poor coverage especially around the Legacy & Eldorado Parkway (75033 & 75034) area and around the StoneBriar Mall. Thousands of people have reported it, but no matter. 75036 is bad too. Describe bad as literally apps on phone will not connect and browser spins for long periods.
We have iPhone 15 pro Max with 5G and four other devices on AT&T with unlimited plans and I went in to the AT&T store and they told me it was an issue of not enough towers and too many eligible devices on the area network. The went on to say it was a known data service issue, but no plans they knew of to rectify anytime soon. They said that we would have to live with it. They were obviously trained to deceive and interestingly they are rude and uncaring as well. Reporting on their app does nothing either. Complete waste of time!
It is reported all over the Internet too about AT&T customer service always falling back on the ridiculous (it is because they know it is a redirect) coverage map answer. Many people have told us AT&T is horrible and Verizon isn't much better up here. So, we have moved two devices to T-Mobile and are just about to move all the rest of our devices to them.
Sad, as we have been with AT&T for 16 years. Going to share with our community on Facebook, Instagram as well given it is negatively impact our neighbor's daily lives.
AT&T needs to rectify this issue, as it is negatively affecting their brand in Frisco, even the employees at their stores know it.
FriscoFamily
New Member
•
7 Messages
19 days ago
They post comments like this with information that isn't correct. Let's be clear nothing has changed since this was posted by them 2 years ago, except the service has (hard to believe) gotten worse!
0
0
Lockdowncraziness
Former Employee
•
2.7K Messages
19 days ago
It’s up to consumers to find a provider that suits their needs. Cellular providers do not have coverage in every area.
0
ATTHelp
Community Support
•
232.2K Messages
19 days ago
Hi @FriscoFamily! Thank you for reaching out to us. Sounds like you've been through a lot, and we want to help change this experience for you.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact us page : https://www.att.com/support/contact-us/ and choose the best option to reach out to us. You can call, chat, or reach out via social media and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.
Thank you for contacting AT&T Community & Forums,
Susan, AT&T Community Specialist
0
0
FriscoFamily
New Member
•
7 Messages
16 days ago
@lockdowncraziness Your comments make no sense and are neither helpful or relevant.
0
0
FriscoFamily
New Member
•
7 Messages
16 days ago
@ATTHelp - This is not an account specific issue as it is a well known issue here in Frisco and we have been to the AT&T store on El Dorado (close by) and they say it is a tower issue as well, yet AT&T charges us as if we were getting 5g, when we don't get even LTE in actual usable bandwidth. AT&T is very aware of this issue, yet it chooses to have hundreds of us suffer and keep us artificially locked via phone payoffs. It should be criminal! Giving the same update over and over with no measurable progress is not customer service by any definition!
(edited)
0
0
Lockdowncraziness
Former Employee
•
2.7K Messages
16 days ago
Nothing will be done. As I stated previously it is up to you to find a provider that suits your needs. If you stay with a company that is not working for you that’s your fault. This is not a way to contact AT&T.
(edited)
0
0