AT&T Community Forums

Mobile Internet

Is anyone else having issues in the Mont Belvieu TX area with mobile internet? We constantly are having issues of our service switching from 5G to 5G+. When on 5G+ it works great but when its on 5G you cant get on the internet and your lucky if you can get a text to go through. Also incoming phone calls do not go through.

on most days at around 5pm it goes from 5G+ to 5G.

You look on ATT coverage map and it shows our area should have 5G+. This is so frustrating for the cost of service these days. Anyone have another service in the area that works better?

Responses

ATTHelp

Community Support

•

232.1K Messages

18 days ago

Hello @strikforce1,

We understand how important it's to stay connected, and we're right here to look into this for you.

Try resolving your experience by checking that mobile data is on.

Quickly turn mobile data on or off: Simply swipe down from the upper right corner of the screen to access the Control Center, then select the Cellular data icon.
- If Cellular data is already turned on but doesn't work, then turn the switch off for a few seconds and then turn it on again. Test the results.

It's possible to find exact steps at Signal & Cellular Data for the iPhone XR. Also, you may even need to apply the steps under Change cellular network settings to turn on LTE data:

Select Cellular Data Options > Enable LTE > desired option. Learn more from the Apple support article About cellular data settings and usage on your iPhone.

Meanwhile, you can also refer to this link for more information.

Please do let us knnow if there is anything else, we'll be happy to assist you.

Thank you for contacting AT&T Community Forums.
Veronica, AT&T Community Specialist.

0

strikforce1

Mobile Internet

ATTHelp

Related Conversations

Did this help you?

Tags