New Member
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28 Messages
Firstnet is slow
Hey all, I'm a FirstNet costumer since pretty much the beginning and experience has been good so far. Lately I've been having slow service. I live in PA and where I live, I don't even get 5G and I get one to three bars of 4G LTE. Mind you I don't live in the middle of the woods either lol I work in NYC and I have pretty good service there but it's not great. I get 5G and sometimes 5G+ but when the service shows just 5G, it's pretty slow or sometimes horrible. I play mobile games, COD mobile, and at times the game is extremely laggy due to the slow service even though it shows full bars for 5G. I could be next to someone playing the same game and they have a different service provider, tmobile or Verizon, and they have no issues what so ever. I have tried tmobile and Verizon where I live and no issues with them, 5G service and no lags. Is this a firstnet issue or a AT&T issue?? Thanks for any help.
ATTHelp
Community Support
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232.2K Messages
20 days ago
Hi @Dumbgeniuz, we understand how important is to have the service up and running, and let's get the help you need.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact us page : https://www.att.com/support/contact-us/ and choose the best option to reach out to us. You can call, chat, or reach out via social media and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know and we’ll be happy to help.
Thank you for contacting AT&T Community & Forums,
Susan, AT&T Community Specialist
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Dumbgeniuz
New Member
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28 Messages
18 days ago
Ty @ATTHelp , I've tried to but unable to.
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dwill05
ACE - Master
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10.7K Messages
18 days ago
Tried what? Contacting AT&T? Have you been unable to get through, or find anyone who can help you? The only response you’ll get from AT&T is to tell you to contact them. As far as getting more speed or better coverage, chances are that customer service can’t do anything about that. That requires building more cell infrastructure, not just pushing a switch. If other carriers provide better service where you are, then that’s probably the best option.
I thought Firstnet’s main point was to be a reliable communication system for first responders, not a higher speed system used for gaming and other high bandwidth uses.
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Dumbgeniuz
New Member
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28 Messages
17 days ago
@dwill05 trying to reach them and I figured that would be their answer anyway. But funny u mention that, that the whole point of firstnet is to be a reliable service for first responders. Just to respond to u I had to switch on the wifi because the full 5 bars of 5GE was sooooo slow to load up the web page. Mind u, at that time I was in NYC where usually most carriers have excellent service. Either for work or personal use, it's not reliable service if it can't perform when needed.
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chiefjr
3 Messages
15 days ago
its att they (Edited per community guidelines) in virginia also we are about to pull our firstnet contracts and others from them for good. its really bad when t-mobile is willing to put up towers to get our contract and att wont even fix their problems. its really ashame they dont care anymore.
(edited)
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dwill05
ACE - Master
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10.7K Messages
15 days ago
@chiefjr It’s clear from your other posts that you plan to pull your contracts in Virginia. No real need to post in multiple thread letting everyone else know.
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