Coverage in the Heber-Overgaard/Show Low/Pinetop-Lakeside area

Hi @Person1425,

Thank you for bring this to our attention. We'd love to take a closer look into the network coverage in your area.

To better assist, we recommend you provide us the zip code of the area so we can check our towers in the area. In the meantime, please use our Mark the Spot tool to report the experience in your area. 

We hope to hear from you soon.

Doyin, AT&T Community Specialist.

I've used the Mark the Spot app many times before and even years later nothing gets done. This is a really big issue that could leave people in trouble

Greetings @Person1425,

Thank you for your feedback. We understand how frustrating this must be for you.

Please provide us your zip code so we can take a look at our towers in that area. In addition, let us know what specific device you are using.

We are standing by!

Doyin, AT&T Community Specialist.

any phone can dial 911 even if it shows no bars it will hop on any network to make the call

The zip code is 85929. I'm also using an unlocked Google Pixel 3a. I checked and it supports all the AT&T bands. I have also been trying to figure out if this issue would be fixed for years but have only been told to use Marks the Spot and that "We spent $400M dollars in Arizona over the past 3 years" and also "We're aware of the issue"

Thank you for verifying that ZIP code, @Person1425!

Our networks show that currently there is no coverage in that specific area. However, whenever a Wi-Fi connection is available and picked up by your device it's possible to stay connected via Wi-Fi Calling.

We consistently make changes so you get the best possible wireless service. These changes enhance coverage, increase data speeds, reduce dropped calls, and improve service quality.

Here are just a few things we're doing:

• Increasing the number of new cell sites
• Adding bigger pipes

Please be advised that even though AT&T is licensed to cover a particular area, there may be spots within that area that have little or no coverage. There are several reasons why coverage may not exist in a given area:

• Zoning laws restricting towers
• Issues where the surrounding terrain does not make a tower feasible
• Not enough traffic in that area to support the cost of a tower

AT&T appreciates your business. Our goal is to provide high-quality service in as many areas as possible and we are working to enhance our network and improve your experience.

Hope this info helps.

Lar, AT&T Community Specialist