Tutor
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5 Messages
Advice needed !!!
I have two iPhone 5s' on the same contract with AT&T. One gets full LTE coverage almost everywhere and never has a problem. Recently my line the past two months has had little to no coverage. I contacted AT&T multiple times. The first time they suggested I get a replacement phone as it might be a malfunction so I got another brand new iPhone 5s. That didnt help at all. They than suggested I get a new sim card and than reset all my network connections. That still doesnt work. Almost everywhere I go my phone always shows "searching" or "no service." I replaced the sim card again this month getting desperate and hoping it would work and still nothing. I don't know what else to do and this is mainly my phone I have to have for work and it is now affecting my job. Anyone have any advice or has anyone experienced the same problem?
guangzl1
Scholar
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185 Messages
10 years ago
However, I think that is unlikely going to be the case. Maybe the area of where you at simply have poor signal. If that's the case, maybe you can ask about the micro cell tower, which is a portal signal extension provided by att, but you will have to pay for it, which is about 200 dollars.
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GeekBoy
Master
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4.1K Messages
10 years ago
Since you have 2 of the same model phone, have you tried to swap the SIM cards between the two phones? If you do does teh problem stay with the phone, or follow the SIM? It is possible that there is something in the way that you use the phone which is causing the problem. You may have it in a case that is interfering with the signal (or not in a case reminiscent of the iPhone 4 antenna issue). There are so many possibilities that we need to know what you have tried and not tried to see if we can help.
I would guess that the problem is either with the SIM or your line configuration, but I can't say positively. If the problem fillows the SIM card to a new phone, then that will help to show this. It is also possible that there is something corrupt in your phone backup which keeps gettign restored to your phone every time you replace it, so it seems to happen to you no matter what. You could try the:
Settings->General->Reset->Reset Network Settings" to see if that helps any.
If it is just a corrupt setting in your iPhone, this should reset all of your network settigns back to their defaults, and it might help you.
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Nashtari88
Tutor
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5 Messages
10 years ago
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