Teacher
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12 Messages
5 bars 4G LTE, says I'm offline with brand new phone and sim card.
When I travel around 200 miles from my home, which I do regularly for my job, my phone will show 5 bars 4G LTE but say I am offline and data is extremely slow to non existent.
A local person with att will have the same, but their data will work fine, even with pay as you go phones.
Unlimited nothing is still nothing, and when I need my phone to work the most, it is being throttled or something.
If it doesn't begin to work, I am switching carriers.
I've had att for over 20 years, but this crap is totally unacceptable.
I bought brand new Note 10+ because I thought my old phone was the problem, but obviously not.
A local person with att will have the same, but their data will work fine, even with pay as you go phones.
Unlimited nothing is still nothing, and when I need my phone to work the most, it is being throttled or something.
If it doesn't begin to work, I am switching carriers.
I've had att for over 20 years, but this crap is totally unacceptable.
I bought brand new Note 10+ because I thought my old phone was the problem, but obviously not.
ATTHelp
Community Support
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231.5K Messages
4 years ago
Greetings @Cordcutter71,
Thanks for providing us with that information. We hate to hear that your experiencing poor data connection and we'd hate to see you go. Allow us to take a closer look into this for you. But, before we do we'll need to ask some questions to further assist.
Feel free to let us know.
Jacob, AT&T Community Specialist
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