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M

New Member

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2 Messages

Friday, May 29th, 2020 8:24 PM

Uses for AT&T Prepaid credit.

Can I apply my prepaid credit balance toward the purchase of a new phone?

Accepted Solution

Official Solution

ACE - Expert

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64.7K Messages

4 years ago

No. Your prepaid balance can only be used to pay for prepaid service.

New Member

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2 Messages

Thank you.

New Member

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1 Message

4 years ago

then why won't my multi line plan renew when my account balance is $115... and change?! why don't I have service?! and why is att telling me to pay $60 more to have services turned on? this is out of control it happens every month!!!!!

ACE - Sage

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117.2K Messages

This is a customer populated Forum we cannot tell you why you are having a problem. Some reasons may be that there is insufficient funds in your account, or that you did not have auto-pay turned on.
Login and check your account.
Call, AT&T.

🐾 I don’t work for AT&T or any carrier. Former AT&T,  Current Verizon customer.  My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove. 

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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