1 Message
Question about extremely slow network
I bought a prepaid 5G unlimited 1yr plan. I got my SIM card today, but it seems like I have really slow connection while others using art has faster ones. I called 611 and it said I haven’t added enough money to start using my plan, and my balance is 0. I don’t understand why cuz I already paid.
formerlyknownas
ACE - Sage
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117.6K Messages
8 months ago
Check your method of payment to make sure it has indeed been taken.
Have you ported in a number?
Can you make calls and send and receive text messages?
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ATTHelp
Community Support
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232.1K Messages
8 months ago
Hello @Eva1348485, we're happy to help with troubleshooting steps to resolve your Prepaid speeds.
We may temporarily slow your speed at any time if our network is busy. Connecting devices to Wi-Fi networks is a great way to use fewer wireless data. If there aren’t any Wi-Fi networks available, your device automatically switches back to wireless data.
Heads up: Some apps on your device use wireless data even when connected to a Wi-Fi network.
You can learn more with our device tutorials on how to:
Sometimes, your wireless device or its settings can cause connectivity issues. Make sure you have your device handy and try this:
If you are experiencing slow data on your AT&T prepaid plan, you can try the following solutions:
Sign up for a VPN, such as NordVPN, which offers unlimited bandwidth, strong security, and access to a wide range of streaming services. Download and install the VPN app on your device, open the VPN app and select a location, then click the Connect button
Check your internet connection speed at http://sm.att.com/60137250. Move your AT&T Wireless Internet to an area with a stronger cellular signal, typically near a window or outside wall. Ensure that other connected devices are not transferring a large amount of data.
Meet us back here with the results of the troubleshooting tool if you still have questions.
Thank you for contacting AT&T Community Forums.
Antony, AT&T Community Specialist
(edited)
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Dreamer62
1 Message
13 days ago
I have prepaid 16g plan and have for several years. Too much hassle to switch providers. Why is my Internet connection so slow? I have not even used half my data allotment. I never do. However this has left me without Internet at critical times on vacation when I needed GPS or need the use of an app. This is across at least 3 phones I have had in this plan.
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