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heather haze's profile

1 Message

Saturday, May 4th, 2024 10:20 PM

Prepaid phone why is my sim locked

SIM card locked

Accepted Solution

Official Solution

ACE - Expert

 • 

32.3K Messages

14 days ago

@heather haze 

https://www.att.com/deviceunlock/

Unlock eligibility requirements

  • Is an AT&T Prepaid® phone with a Prepaid SIM and six months of service on the AT&T network. You must submit your unlock request using the most recent version of the AT&T Device Unlock app.

ACE - Expert

 • 

13.1K Messages

14 days ago

If you bought as a prepaid phone, you got it below full retail price. You have to use the phone for 6 months on the prepaid network before the phone is eligible for unlocking.

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