Customer Service Number for Virtual Prepaid Minute card

We're here to help with your AT&T Virtual Prepaid Minutes kbraun!

Please check out how to make calls with AT&T Virtual Prepaid Minutes. This also explains how to buy and use virtual prepaid minutes, add more minutes and how to check your balance. For additional assistance with your virtual card, please reach out to our Prepaid Virtual Calling Card Centre at 800.364.9292. 

We hope this helps! Thank you for reaching out to the AT&T Community Forums!

Rhoda, AT&T Community Specialist 

Rhoda,

Thank you for your reply but this did not help me.  It was a recorded message to told me to go to virtualprepaidminutes.com and then hung up.

This is very poor customer service.

Thank you for reaching back out to us kbraun!

Please share some more details regarding your virtual prepaid card concern, as we are also here to help. You can also try reaching our Prepaid customer service number at 800.901.9878. 

Let us know if you need any additional help!

Rhoda, AT&T Community Specialist 

Rhoda,

The number, 800.901.9878 is for prepaid cell phones.  Not for prepaid calling cards.

Thanks for your response, @kbraun. 

Let’s meet in a Direct Message to discuss your billing concerns as we'd be glad to help. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums).

Look forward to helping!

Lynn, AT&T Community Specialist

No one is there....

i reloaded the card and it charged me 4 times and i only got 24min. 

My son will be deployed in 8 days and I cannot re-charge his card.  I get the same "red message" that is described above.  My bank card has 4 charges pending and says it will take 2 days on your end to push it through.  We cannot wait 2 days when we are this close to deployment

I keep receiving an error message stating my banking address doesn’t match when trying to recharge my card. It’s the same and has not changed for the past 6 months my husband has been on deployment.. and when I tried to communicate with someone in customer service no one know what I’m talking about and keeps transferring me and transferring me till eventually I get a recording saying “have a nice day” and hangs up.