Contributor
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1 Message
Can't log-in with my gophone account
I have tried several times to log in to my prepaid account but the system refuses to log me in. It kept saying "Error! The system cannot log you in at this time. Call 611 for help." I also tried changing my password but it says "Error! The system cannot reset your password at this time. Call 611 for help." I am so frustrated I want to use my credit card and subscribe to autopay. Please help.
ATTHelp
Community Support
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232.1K Messages
7 years ago
Hello @Grascia28,
I am sorry to hear this is happening! I understand how important it is to be able to make changes to your account online.
I would recommend first to try our article here for login issues. This will be able to guide you to the necessary steps to be able to login to your prepaid account. If after trying this it is still giving you issues, please private message us with your full name, account number, wireless phone number and Access ID you are using to login. This way we can take an in-depth look into your login concern.
Hope this is of assistance to you!
Linda, AT&T Community Forums
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