4 Messages
Can't sign into Max like others
This seems to be a common problem:
- https://forums.att.com/conversations/account-features/cant-get-into-max/6476c101c3b1ef2541c738b6
- https://forums.att.com/conversations/max-login-installation/why-cant-i-log-into-hbo-max-with-my-att-sign-in-info-when-its-included-with-my-wireless-plan/62e32e6d7a05d9654549b1f3?page=2
- https://forums.att.com/conversations/max-login-installation/hbo-max-not-working/64c98488633e864d9430d083
I have a qualifying plan type (Max is also listed as a benefit of my plan when I log into the ATT mobile app). However when I try to connect I get an error saying "Can’t Verify Subscription. It looks like you don’t have access to Max through this provider. If you think this is a mistake, please contact your provider directly. You can also try connecting through another provider."
Some have mentioned that their is a tile on your account page you need to click to activate/link your account but my profile page does not have such an account. It seems like others have had success and possibly by DM'ing a responding community support person. I would love to see how others have resolved this
Accepted Solution
ef477
4 Messages
8 months ago
My issue was resolved within minutes after receiving a DM and connecting to a CS agent on the phone. Consider this closed
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ATTHelp
Community Support
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232.1K Messages
9 months ago
Hey ef477! We understand you mentioned this feature being included in your plan,
Let's look into this together and help you avail it.
Before we move on, here's some basics troubleshoot we can try -
If you can't sign into Max, you may need to try one or more of the following solutions:
If you have tried all the steps mentioned above- This error can be caused by a few factors,
To start, please answer a few questions for us:
Some plans require you to activate Max in your myAT&T account. In addition, if you change plans, you’ll lose your Max benefit and won’t be able to get back on a plan that includes the Max benefit.
http://sm.att.com/fee5ca0d
FAQ- http://sm.att.com/3e4de947 please refer to the path mentioned below :-
Home Support /AT&T Wireless / Plans & device protection / AT&T talk, text & unlimited plans / AT&T talk, text & data plans / Max sign-in FAQ
Keep us updated , we want to help you stream Max through AT&T , if you have that included in your plan.
Monica, AT&T Community Specialist.
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MZawilinski
4 Messages
9 months ago
I am having the same issues and all of the steps outlined above haven't worked
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ef477
4 Messages
9 months ago
What wireless and/or internet plan do you have?
I have "Unlimited &More(SM) Premium" which is listed as a qualifying plan here.
It's also listed as a benefit on the myAT&T app
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MZawilinski
4 Messages
9 months ago
I had been using HBO Max and Max for several years and all of a sudden it won’t log in.
I talked to AT&T support via chat and they said it was a technical problem and it should be fixed in 24 hours… that was 48 hours ago.
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MZawilinski
4 Messages
9 months ago
I have AT&T Ultimate Plus plan
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ATTHelp
Community Support
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232.1K Messages
9 months ago
Hello @MZawilinski, let's help you activate your Max!
If you are unable to find the Max tile on your AT&T account, let’s meet in a Direct Message, so we can help you activate your Max. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums) and reply.
We look forward to hearing from you!
MatG, AT&T Community Specialist
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ef477
4 Messages
9 months ago
@atthelp,
MZawilinski is not the original poster/person who started the thread. Please message me
(edited)
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ATTHelp
Community Support
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232.1K Messages
9 months ago
Hello @ef477, we're here to help you.
Let's meet in the Direct Messages to get started. (Look for the chat icon next to the bell icon in the upper right corner of the page) and, check for the notification. Susan, AT&T Community Specialist
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beckw
1 Message
8 months ago
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