AT&T related help: HBO Max sign-in FAQ



brucelmcguire's profile

New Member

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1 Message

Friday, July 29th, 2022 12:48 AM

Why can’t I log into HBO max with my ATT sign in info when it’s included with my wireless plan?

Trying to login to HBO max using my Att login info and I’m getting “can’t verify service”

Contributor

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4 Messages

9 months ago

Yes, this is what the tile looks like. Mine does not have an Activate button, it says I already have it. But no matter how many different ways I try to enter my AT&T login information into Max, (username, email, phone number) it always tells me I don't have a subscription and I have to contact my provider. AT&T tells me I do have access and I have to contact Max. And neither appears to offer any way to contact support. Frankly I wonder if anyone has ever successfully made this connection.

(edited)

New Member

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4 Messages

9 months ago

I am trying to activate my Max subscription but the elusive Max Tile doesn't show up.

Note: This comment was created from a merged conversation originally titled I'm trying to Activate My Max Tile/Subscription but the Tile is showing

Community Support

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229.8K Messages

Hello, blindberg123, we're here to address the Max subscription tile not showing on your app. 

 

This is not the experience we want you to have, and we want to step in to help. Let's meet in a Direct Message on this together, so we perform some troubleshooting on our end, submit a tech escalation and work towards a solid resolution. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums). Once that's done, we can continue the interaction over the phone or through direct messages, whichever works best for you.

We look forward to resolving your issue. Thanks for reaching out to AT&T Community Forums!

Nelson, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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7 Messages

Hello. I am experiencing this same issue. Please DM me. Thank you.

New Member

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4 Messages

Same issue here. I was told by ATT Customer Service it's no longer available. Not happy!!

Community Support

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229.8K Messages

We want to help you activate Max using your AT&T account barrytampa.

 

First we will need to check your eligibility for Max, as it isn't available with every account. To better assist you please answer the questions below:

  • What wireless and/or internet plan do you have? Max is only available with certain grandfathered plans. If you've recently changed your plan, or signed up for service, then you may not be eligible.
  • Have you activated your Max benefit? While your plan may be eligible, this perk isn't active immediately. You'll need to sign into your AT&T account and look for a tile that says "Activate Max" or "Start Watching" to activate this subscription. 

Please let us know this information, as this will help us start troubleshooting your access to Max through AT&T.

Marilyn, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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4 Messages

I have a grandfathered plan and the "Max Tile" is not showing up on my account page.

New Member

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7 Messages

8 months ago

Hi, just to follow up, I reached out to AT&T Customer Support and they were able to fix this for me. I recommend others to do the same.

New Member

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1 Message

8 months ago

I was getting the “can’t verify subscription” error also when trying to activate Max on a Roku device (scan QR code with phone, authenticate with AT&T). 

The solution that worked for me was to disable wifi on my phone and performed the steps on the AT&T cellular network. 

New Member

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3 Messages

8 months ago

I have the same issue.  We haven't used our HBO MAX that was included with our plan because we had it with our cable TV plan.  We have now cancelled our Cable Box and I'm trying to access the HBO Max now and it says that I don't have a subscription. I can't find a tile on my ATT Account Page. 

4 months ago

I'm having the same issue, and have been on the phone with 3 different people at AT&T for over an hour now, and none of them know what's going on. THIS IS RIDICULOUS.

Update: After almost 2 hours and 5 different customer service reps, they had a manager manually update my account, and now I'm able to sign-in. DO BETTER AT&T!!!

(edited)

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