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esparzakids12's profile

1 Message

Tuesday, August 1st, 2023 10:17 PM

HBO MAX not working

I got logged out of my HBO MAX app. when I tried to sign back in it says can't verify subscription. I made one change to my account and specifically told the rep that I wanted to keep MAX as we do use it a lot. she assured me it would not affect my free HBO MAX but apparently that is not the case 😒

Accepted Solution

Official Solution

ACE - Expert


27.9K Messages

11 months ago

Which wireless plans include a Max subscription?
These AT&T Wireless plans give you access to Max at no extra charge.
  • AT&T Unlimited Elite®
  • AT&T Unlimited PlusSM
  • AT&T Unlimited Plus EnhancedSM
  • AT&T Unlimited ChoiceSM
  • AT&T Unlimited Choice IISM
  • AT&T Unlimited Choice EnhancedSM
  • AT&T Unlimited &MoreSM Premium

FYI: Some plans require you to activate Max in your myAT&T account. In addition, if you change plans, you’ll lose your Max benefit and won’t be able to get back on a plan that includes the Max benefit.

Community Support


232.8K Messages

11 months ago

Hello esparzakids12, we're here to help with you with Max Subscription

Let's meet in a Direct Message to review your account. Please check you Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the forums).

Looking forward to speaking with you soon.

Thank you for visiting AT&T Community Forums!

Carlton, AT&T Community Specialist

New Member


6 Messages

11 months ago

I'm sorry to hear about your trouble with HBO MAX. It seems there might have been a misunderstanding with the recent account change. I recommend reaching out to their support again to clarify the situation. They should be able to assist you in resolving the subscription verification issue.

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