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chip007py's profile

2 Messages

Sunday, December 24th, 2023 6:45 PM

No dial tone

My land line has no dial tone. When I call customer support the automatron says I have another carrier I have to call and hangs up oN me. I receive a bill from at&t every month for my land line and local calls and when I ask for a live agent thru the automatron it ignores me and keeps saying contact my other carrier. What other carrier? I can't get past the automatron to a live agent. I am elderly and need to be able to use landline for emergencies. Horrible customer service for long time customer .

ACE - Expert


35K Messages

4 months ago

What number are you calling for support that hangs up on you?

What City and State do you live in?

Your most recent bill describes your landline phone service using what plan name?

2 Messages

4 months ago

1800 288-2020 hangs up 1800 331-0500 transfers back to same phone tree as 800 288-2020.. I live in Calif  . My phone bill says plan is Residential Flat Rate Service.

Community Support


231.4K Messages

4 months ago

Hello @chip007py,

We got you, and let's get the help you need.

We need some account specific information, so please connect with us via DM(Direct Message). Look out for a chat notification next to the bell icon on the upper right-hand corner.

We look forward to your response and the opportunity to help you!

Ash, AT&T Community Forum's Specialist


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