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Landline Phone Troubleshooting

Landline Phone Troubleshooting

Get help with service problems, maintenance, wiring & more.

190

(184)
Who do I report a broken sidewalk utility box cover to?

I have reported a damaged telecom concrete sidewalk cover to the City of San Rafael, CA on two occasions now and they have told me they handed it off to AT&T. It has now been over three months since moved in to our home. This is a safety issue for anyone walking on the sidewalk and we are close

Questions

12

1

0

How to Get a Code to Sign Up for an Online Account When I Have to Use a Computer Located Not at Home, so Can't get the call with the Code?

I need to sign up for an online account, however I have no computer at my home. I have access to a computer either at the library or at work, but when I'm at either of those computers I'm not at home, so it's impossible to answer the phone call from AT&T that provides a code that's required for

Questions

9

1

0

Unable to Set Up User ID for Landline

I have had the same landline for 18 years. I never set up an ID for my account here online, but my last payment never made it in, and I want to set up my account to check my bill and so forth. The system does not let me set up a User ID. It says that my account is "ineligible" for this service.

Questions

88

17

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Caller ID displaying "Incoming Call" not ID

Phone model CLP99387 -My phone is is not displaying the caller ID. All I am seeing on the phone display is "Incoming Call".  What do I do to get the phone to start showing the caller ID again.   I have been working with my service carrier Century Link and they have confirmed that I h

Questions

8

1

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Can't call long distance on my hone phone

I have long distance service with my plan and can call out locally on my home phone. I can even receive calls, but I can't call any long distance number. How can I fix this? Before this my tv wouldn't work and AT&T had to replace the receiver. Then they messed up my email. Now I can't get long d

Questions

12

1

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Landlines install for senior assisted living location problems

Moved mom to senior assisted living. Now attempting to get a landline phone installed to her room. Do not want internet or any other package deal only landline phone for incoming and outgoing calls. Have spent literally WEEKS and HOURS on the phone being ported from one ATT rep to another with no r

Questions

21

8

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Is ring planet part of ATT

My mother was told that ATT was upgrading and she could no longer use her home phone and was told by ring planet that she must switch to their service in order to keep her home phone service. Is ring planet part of att and if not, how do we cancel it and get her home number back.  She is 75 ye

Questions

26

4

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Accepted Solution

Official Solution

several beeps before a dial tone...

I just bought my new AT&T answering system with 3 handsets. I did call my Comcast company and told them I would like the voicemail feature taken off my phone line. They say it's off now, but when ever I try to call out with one of my landline handsets I get several beeps before I get a solid ton

Questions

32

3

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HOME LAND LINE IS OUT AGAIN

i NEED A PHONE # TO CALL TO REPORT MY MOTHER'S LAND LINE IS OUT AGAIN. THIS HAPPENED LAST WEEK AND WAS REPAIRED IN 2 DAYS. NOW IT IS OUT AGAIN!!!  SHE IS A 90 YEAR OLD WOMAN THAT LIVES ALONE AND DEPENDS ON HER CAPTION PHONE SINCE SHE IS ALMOST DEAF.  I NEED THIS FIXED ASAP.

Questions

33

3

0

ATT disconnected the wrong line, now a nightmare to get it back

I had two POTS lines, one primary connected to all the jacks in my house. I had another secondary line connected to only one jack.  I called to cancel the secondary line.  Somehow both lines were canceled.  I called to get the primary line reconnected.  The primary line phone nu

Questions

22

2

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1 or 2 Line Filter

We have wall phones, a Computer, and home security all on phone lines. We have a lot of static on our phones, so much we sometimes have to hang up. We have filters on all that we installed in 1999 when the security system was installed. The static has only started the past couple years and has gotte

Questions

25

1

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Exceptionally Poor Customer Service

Reaching a human via the IVR is nearly impossible. Hold times are excessive and agents are more interested in ending the call (likely to improve their personal service metric) than actually helping.  When a trouble ticket is finally entered, service intervals are ridiculously long.  Websi

Questions

38

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0

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