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jos557's profile

1 Message

Friday, April 26th, 2024 2:20 AM

911 Calls coming from previous landline number.

Hi police has came here 3 nights in a row

because someone's calling 911 from what they say is a landline number associated with my address. The thing is I don't have a landline.

I'm suspecting it might have something to do with the old telephone lines still in my house

causing this issue, this is a confusing situation and not exactly sure how to go about this, i tried reaching out to at&t customer support but they were no help.

Accepted Solution

Expert

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19.6K Messages

2 months ago

Old lines or not, there would have to be a phone number still associated with them to do this, if you know who the old owners are ask them if they canceled their phone service. We've had several complains like this and what it amounts to is what's called mutilated digits, so like if a line is swinging short do to wind and shorting the lines together that can simulate a dial pulse, but since it's not really dialing the office switch can't tell what it is so the default was to send to 911 in case it was someone trying to dial but couldn't do it correctly due to injury or stroke or other reason, hence mutilated digits. The police should be able to tell you the number that called 911.

(edited)

ACE - Expert

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35.8K Messages

2 months ago

You can try an FCC complaint when you can't get anywhere with customer service.

Community Support

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232.8K Messages

2 months ago

Hi @jos557

 

We understand you're concern. Let's get you the assistance you require.

 

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page- https://www.att.com/support/contact-us/, and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.

 

Thank you for contacting AT&T Community Forums,

Maria, AT&T Community Specialist.

 

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