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bill4me's profile

New Member

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4 Messages

Friday, May 27th, 2022 2:46 PM

Landline cancelling

I need the phone number to customer service so I can cancel my Mother's landline service but keep her internet and WiFi service if possible.

Also to keep my at&t email accounts opened too

She is incapacitated and doesn't answer her phone or use it anymore. I am her 70 yo son paying for hers bills. 

Thanks 

Accepted Solution

Official Solution

ACE - Expert

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64.7K Messages

2 years ago

Internet, TV or home phone support

800-288-2020

New Member

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4 Messages

2 years ago

Thanks for the number sandblaster, however even using the landline phone to connect, I couldn't get the rep to help me with my problem, I couldn't answer the security questions correctly. Guess I'll just cancel the automatic payments, then when they shut me down for non-payments. easier than going around the loops and hoops just to cancel a landline.

Community Support

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232.2K Messages

2 years ago

We're here to answer your landline concerns, @bill4me!

 

Just as our ACE @sandblaster mentioned, the best team to contact for help with your billing concerns would be our phone team at 800.288.2020.

 

Don't hesitate to reach back out if you ever need our assistance again. Thank you for choosing the AT&T Community Forums!

 

CalebP, AT&T Community Specialist 

New Member

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4 Messages

2 years ago

I wish I knew the answers to the questions the ATT Rep asked me. Since my Mother has Dementia and I have been made her Durable Power of Attorney, in her financial matters, seems like the representative would be more helpful and patient with me. 

I called the 800 number above and got absolutely nowhere. My time is very slim to do things personally at companies, but they do have their responsibilities to hold up for their customers.  

New Member

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4 Messages

2 years ago

Well at&t won't let me view my emails now so Gmail here I come. 

New Member

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3 Messages

2 years ago

@bill4me - did your issue get resolved? I can't find anyone to help me in releasing my parent's home phone@#. ATT continues to ask for a pin code and a passcode. My parents have had this phone number for 50 plus years.  They have neither. 

Expert

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19.5K Messages

2 years ago

Does it surprise anyone that AT&T, like most other corporations won't change or cancel service if you can't supply the needed information? How could they know you're not a scammer trying to mess someone over?

New Member

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3 Messages

2 years ago

@spoom2 you're missing the point, Dude!

New Member

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1 Message

2 years ago

I’ve reached out to the “landline” number provided above every few weeks since January and I still haven’t been able to cancel the line. I stoped paying and eventually they send me an email saying they were canceling my landline… like thanks that’s all I wanted. I know I need to somehow get in contact with them so they can remove the charges since the landline hasn’t been used since January when I was trying to cancel but at least cost haven’t kept incurring. It’s so frustrating to get ahold of any line at the landline dept and if you go through the normal customer service line you get transferred several times until they hang up because it’s just going in circles getting no where  

Expert

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19.5K Messages

2 years ago

At the voice prompt say cancel service, which should get you to the retentions/loyalty group, they are the ones who can cancel your service. 

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