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bill4me's profile

New Member

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4 Messages

Fri, May 27, 2022 2:46 PM

Landline cancelling

I need the phone number to customer service so I can cancel my Mother's landline service but keep her internet and WiFi service if possible.

Also to keep my at&t email accounts opened too

She is incapacitated and doesn't answer her phone or use it anymore. I am her 70 yo son paying for hers bills. 

Thanks 

Accepted Solution

Official Solution

sandblaster

ACE - Expert

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58.8K Messages

3分前

Internet, TV or home phone support

800-288-2020

New Member

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4 Messages

3分前

Thanks for the number sandblaster, however even using the landline phone to connect, I couldn't get the rep to help me with my problem, I couldn't answer the security questions correctly. Guess I'll just cancel the automatic payments, then when they shut me down for non-payments. easier than going around the loops and hoops just to cancel a landline.

ATTHelp

Community Support

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196K Messages

3分前

We're here to answer your landline concerns, @bill4me!

 

Just as our ACE @sandblaster mentioned, the best team to contact for help with your billing concerns would be our phone team at 800.288.2020.

 

Don't hesitate to reach back out if you ever need our assistance again. Thank you for choosing the AT&T Community Forums!

 

CalebP, AT&T Community Specialist 

New Member

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4 Messages

3分前

I wish I knew the answers to the questions the ATT Rep asked me. Since my Mother has Dementia and I have been made her Durable Power of Attorney, in her financial matters, seems like the representative would be more helpful and patient with me. 

I called the 800 number above and got absolutely nowhere. My time is very slim to do things personally at companies, but they do have their responsibilities to hold up for their customers.  

New Member

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4 Messages

3分前

Well at&t won't let me view my emails now so Gmail here I come. 

New Member

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3 Messages

3分前

@bill4me - did your issue get resolved? I can't find anyone to help me in releasing my parent's home phone@#. ATT continues to ask for a pin code and a passcode. My parents have had this phone number for 50 plus years.  They have neither. 

spoom2

ACE - Master

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16.1K Messages

3分前

Does it surprise anyone that AT&T, like most other corporations won't change or cancel service if you can't supply the needed information? How could they know you're not a scammer trying to mess someone over?

New Member

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3 Messages

3分前

@spoom2 you're missing the point, Dude!

New Member

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1 Message

2分前

I’ve reached out to the “landline” number provided above every few weeks since January and I still haven’t been able to cancel the line. I stoped paying and eventually they send me an email saying they were canceling my landline… like thanks that’s all I wanted. I know I need to somehow get in contact with them so they can remove the charges since the landline hasn’t been used since January when I was trying to cancel but at least cost haven’t kept incurring. It’s so frustrating to get ahold of any line at the landline dept and if you go through the normal customer service line you get transferred several times until they hang up because it’s just going in circles getting no where  

spoom2

ACE - Master

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16.1K Messages

2分前

At the voice prompt say cancel service, which should get you to the retentions/loyalty group, they are the ones who can cancel your service. 

New Member

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3 Messages

2分前

@b_gonzalez6611 - I feel your pain. I was on the phone for 6 plus over a two day period. I went to the store to ask for their help. They tried  transferring the line and changing ownership, but they were locked out. The store employee and manager were very supportive and willing to help. 

Unlike the comment from @spoom2 - what a joke and completely missed the point of my question. 
BTW, landlines are now called at home wireless.

spoom2

ACE - Master

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16.1K Messages

2分前

OK I ignored your first post of my missing the point, but since you insist. My point that you missed is would you or anyone want someone not proven or legally authorized to have access to or the ability to change any service you have without proof of who they are? Just because you say it's your (take your pick) the rep on the other end of the phone has no idea if what you're telling them is true or not. That's why there's PIN's, security questions or security means like adding an authorized person to access your information. I'm sure @i_need_help1 you'd be outraged if someone accessed your information without some type of permission or proof that they have a right to than information. There's legal ways to gain access to such information, which I suggest you investigate.  Might want to check out spammers and what they do to get your information. So I'll keep missing your point.  

To your statement that landlines are now called home wireless, that's just not true. There are three services people (customers) refer to as landline simply because you plug a regular phone or cordless phone system into them. They are: A traditional landline (POTS) a true landline being phased out, where it's copper service from the provider to your phone's jacks. AT&T Phone, or any digital service where your phone or system plugs into the back of a modem. A wireless home phone (uses the cellular network) where a phone or system plugs into the wireless unit. Only one, POTS is a true landline. 

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